Our Commitment to Our Partners
WE TAKE PARTNERING SERIOUSLY
As a partner to more than 60 pharmaceutical and biotechnology clients, Simtra BioPharma Solutions always seeks to create open, highly positive relationships with the companies it serves and to provide the value you expect and deserve. Our customer service philosophy focuses on results, and we achieve those results by establishing dedicated and knowledgeable client teams and unfailingly meeting project commitments.
APPLYING SUCCESSFUL PARTNERING PRINCIPLES
We practice integrated, collaborative principles of project management, highly responsive customer service and lean manufacturing methodologies. We identify continuous improvement opportunities using Lean Six Sigma, a data-driven approach to managing and improving business processes. "Lean" focuses on activities such as waste elimination, standardization, cycle-time reduction and other means to increase speed and efficiency. "Six Sigma" emphasizes reducing variation that impedes optimal performance.
DEDICATED CLIENT TEAMS
We staff each project with a dedicated client team composed of cross-functional experts. An assigned project manager stays with the project from inception through completion, monitoring the timeline, responding to inquiries and helping to create transparency and alignment, all of which can simplify the complex process of bringing your product to market.
GOVERNED BY HIGH STANDARDS
We have established a strong foundation of integrity and compliance that helps guide employees in making good, ethical business judgments and acting with integrity. All employees are trained on our Code of Conduct to reinforce commitment and to maintain a culture of integrity. In addition, we offer a range of programs and activities to help employees make appropriate decisions.